Android

Invalid user

You have to logout and then login again.

Connection error when I click on Start or when I try to associate a Keyhanger

You have to logout and then login again.

When I open the map, I don’t see any charging station and the app crashes

If you select a too-wide area there are too many visible stations: this means that the app could crashes if the device has a lot of Apps opened or has a small ram.

We suggest to reopen the app and select a smaller area.

When I open the app, I see the whole world on the map and the app crashes shortly after.

The problem is due to the localization services of your devise that are disabled or due to the fact that the app didn’t receive the localization permissions.

In this case you need to enable those services from the quick settings menu (above).

The app doesn’t start and it crashes immediately

In this case you need to upgrade the operating system of the device and the play services.

If the problem persists, clear the application’s data: Settings –> App –> evway –> clear data.

I can’t see all charging stations

Reset all filters: all symbols near the list must be blue.

If any symbol is red/orange,  it means that a filter is still active and you need to reset it.

The App is very slow and often crashes without an apparent reason.

The problem often depends on the power of the phone and on the available ram: we suggest to close all apps in background.

IOS

Invalid user

You have to logout and then login again.

Connection error when I click on Start or when I try to associate a Keyhanger

You have to logout and then login again.

When I open the map I don’t see any charging station and the app crashes

App works very good on 64bit devices (iphone 5s and following, ipad mini 2 and following, ipad air and following).

32bit devices (iphone 5 and ipad mini 1), instead, have a lower power and this could cause the app crash.

We suggest to reopen the app and select a smaller area.

When I open the app, I see the whole world on the map and the app crashes shortly after.

The problem is due to the localization services of your devise that are disabled.

In this case you need to enable those services from the Device Settings menu.

I can’t see all charging stations

Reset all filters: all symbols near the list must be blue.

If any symbol is red/orange,  it means that a filter is still active and you need to reset it.

If the problem continues, we suggest to uninstall and reinstall the App.

LADYBUGS

What are ladybugs and how can you buy them?

You find all information here.

Insufficient ladybugs

The session starts only if you have at least 100 ladybugs in your Profile; this applies to both paid and free charging stations.

FAQ didn’t solve your problems? Contact us at: assistenza@evway.net

ROUTE220 SpA – Via Carducci, 12 – 20123 Milano – IVA 08671940966 – Tel. +39 02 35954219 – info [AT] evway.net

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