Tutorial & FAQ
Tutorial App
Register to access all the contents of the evway App.
The registration process involves 4 steps:
- Credentials
- Information
- Mobile
- Payment Method
Insert the email address and the password to create a new profile.
We will send you a verification email: click on the link to confirm the email address.
Insert the data required to complete the registration process.
Select the type of account you want to create. You can choose between:
- Private – if you want to recharge your personal vehicle
- Business – if you want to recharge the vehicle you use for work and need an invoice
- Corporate – if you want to recharge your company vehicle. To set up the corporate profile you need to contact the evway team
To ensure greater security, you will also be prompted to enter and verify your mobile number via SMS.
This step is mandatory in order to use the services of the App.
The last step of the registration process is related to the payment method.
To start a charging session it is necessary to enter at least one payment method – credit card, debit card, Paypal… -, even if it is a free charging station or if you have a coupon.
You can pay for your charging sessions by choosing from one of these methods:
- PREPAID CREDIT AND AUTO-RECHARGE FUNCTION
You can use our prepaid credit, to pay the charging. You can buy the credit by Credit Card, PayPal, Satispay, ApplePay or AndroidPay. If you buy credit using a credit/debit card or PayPal, a payment method is automatically associated with your Profile. If, on the other hand, you buy the credit with ApplePay, AndroidPay or Satispay, the payment method does not remain registered and to start a session you will still have to add a credit/debit card or a PayPal account. No data relating to your credit cards is managed by our systems: your privacy is safe with us. It is not possible to activate the charging – both on paid and free stations – with a negative credit.
The automatic replenishment function – active by default at the login – ensures that your credit is never negative:.
Function activated: if at the end of the charging session your credit is negative (less than 0), the automatic credit replenishment function will bring your balance back to €25, so that in the next session you will already have enough credit to charge.
Function deactivated: if at the end of the charging session your balance is negative (less than 0), you will automatically be charged the necessary amount to bring your balance back to 0 plus a fee of 1 €.
- DIGITAL PAYMENT SYSTEMS
With your digital payment system – credi card, paypal… – you can pay each time for the single charging session. At the end of the session, the cost of the charge will therefore be deducted from the payment system, in addition to the commission costs (€ 1) for managing the transaction.
- CHARGES AT THE END OF THE MONTH
With the method of charging at the end of the month, all charging sessions are unified into a single monthly bill. This payment methods is suitable for all types of accounts (Private, Business and Corporate), but it is especially recommended for business or corporate accounts that need to manage the sessions of multiple vehicles.
- INSTANT PAYMENT
If you want to recharge on an evway station without signing up to the App, you can activate and pay for the single charging session via QR code/NFC system located under the station’s sockets. By framing the QR or putting the phone near the NFC sensor, you will access a web page: follow the instructions to charge.
Within the Profile area, you can add multiple evway accounts, even of different types (Private, Business, Corporate).
By clicking on each profile you can view its details.
To charge your ev, you can use the evway App or request the KeyFob, an RFID keychain that allows you to charge throughout Europe.
You can purchase it directly from your profile area of the evway App: click on “Request a KeyFob” and choose the purchase option you prefer. The KeyFob will be shipped to the address you entered within 5 working days. Once received, click on “Add a KeyFob” and enter the code printed on the back of the KeyFob to activate it.
In the top bar you will find the filters that allow you to choose the stations based on their product category: you can view all the stations on the map or only those belonging to certain categories (e.g. stations located in hotels, restaurants, near the motorway, …). By clicking on the heart symbol, only the stations you have saved in your favorites will be displayed.
Among the filters you will also find the one that allows you to view only the charging stations for e-bikes and light vehicles.
By clicking on the funnel-shaped icon on the right of the screen, the filters related to charging – type of socket and power – will open. In addition to this, you can choose whether to display on the map the points of interest (POI) of the area and the mobility points of the last mile (e.g. Mimoto e-scooter).
The “Search” function (lens symbol, at the top right) allows you to search by city/country, or by specific location. Your recent searches are saved in the history and you can delete them at any time.
The “Localisation” function (arrow symbol) has 4 different activation modes, which can be distinguished from each other by the different colors of the arrow:
- White arrow with gray outline: allows you to move freely on the map;
- White arrow with blue outline: locates you in your current position;
- Blue arrow: compass mode – to help you orient yourself, the map follows your position and orients itself according to your movements;
- Green arrow: eMX mode – integrated navigator (see Emx paragraph)
On the map you will find all public charging stations interoperable with evway, which therefore allow the activation and payment of the charging session with the evway App and/or the KeyFob.
The different shades of blue with which the markers are represented indicate the power of the station: the lighter the color, the lower the power of the station.
Charging stations located in hospitality facilities, commercial activities, tourist attractions, parkings are marked with specific markers by product category. The evway partners are marked with markers of different colors (e.g. orange for tourist facilities, purple for commercial activities, green for entertainment activities…). We suggest to always check the accessibility of the station on the facility’s detail page on the App.
On the map you will find all charging stations with different shades of blue and with different icons on the basis of the power of the station and of the porduct category.
Charging stations located in hospitality facilities, commercial activities, tourist attractions, parkings are marked with specific markers by product category. The evway partners are marked with markers of different colors (e.g. orange for tourist facilities, purple for commercial activities, green for entertainment activities…). We suggest to always check the accessibility of the station on the facility’s detail page on the App.
Below the list of the different icons shown on the evway map:
The markers of the interoperable stations also indicate the status of the charging station (circle in the center of the marker for public stations, triangle at the base of the marker for stations with product category):
- green – the charging station is free
- blue – the charging station is busy
- red – the charging station is under maintenance
Clicking on a charging station opens a preview with the main information about the station: address, number and type of sockets, power. Scrolling up or clicking on “Station Details” you’ll see the complete page with information on the charging rate, any access times and the station operator. You can save the station as a favorite by clicking on the heart at the top right.
There is a bell next to each charging point: by clicking on it you can activate the notifications, to be notified if the charging point’s status change (occupied/free).
To charge, just click on the charging point detail box. For all the details related to the charging process see the paragraph “How to charge”.
Clicking on an business charging station partner of evway, it automatically opens the detail page, divided into three sections:
- Promo: information relating to the facility – image slider, description, evway itineraries in which it is involved, promotions reserved for evway users, services available in the structure.
- Plug: information on the charging station, any tariffs and accessibility to the station. You can activate the notifications relating to the change of the socket status by clicking on the bell. To charge, just click on the charging point detail box. For all the details related to the charging process see the paragraph “How to charge”.
- Book & Contact: direct link to book your stay at the facility and direct contacts (phone, email, website)
You can save the station as a favorite by clicking on the heart at the top right.
Clicking on a business charging station opens a preview with the main information of the station: address, number and type of sockets, power. Scrolling up or clicking on “Station Details” you’ll see the complete page with information on the charging rate, any access times and the station operator. You can save the station as a favorite by clicking on the heart at the top right.
There is a bell next to each charging point: by clicking on it, you can activate the notifications, to be notified if the charging point status charge (occupied/free).
To charge, just click on the charging point detail box. For all the details related to the charging process see the paragraph “How to charge”.
If it is a station installed in an accommodation facility, in the “Book&Contact” section you will find the link to Booking.com to book your stay at the facility.
For all interoperable public charging stations in Italy and in Europe, evway provides different tariff for operator.
We recommend that you always check the costs on the App.
For evway charging points and for those of the main Italian operators there is a consumption rate to which a time rate is added.
AC stations:
- For the duration of the session, a consumption rate is applied.
- After the first 4 consecutive hours, for each hour – or fraction of an hour – a time rate is added to the consumption rate.
- From midnight to 8 a.m., the time rate is not applied.
Example 1 0,40€ Tariff – Starting the charging session at 22:00
The consumption rate is applied for the entire charging session.
From midnight to 8:00 a.m., the time rate is suspended, but the charging time is still counted: starting the session at 22:00, the first 4 hours expire at 02:00.
From 08:01 onwards, the time-based rate is added to the consumption rate.
Example 2 0,40€ Tariff – Starting the charging session at 06:00 a.m.
The consumption rate is applied for the entire charging session.
From midnight to 8:00 a.m., the time rate is suspended, but the charging time is still counted: starting the session at 06:00, the first 4 hours expire at 10:00.
The time-based rate is added to the consumption at the end of 4 hours – in this case at 10:00 a.m.
Fast DC stations:
- For the duration of the session, a consumption rate is applied.
- After the first 2 consecutive hours, for each hour – or fraction of an hour – a timed rate is added to the consumption rate, also valid for the night.
To charge with the App, select the station and click on the charging point you want to use. A detail page will open, where you can choose which account to activate the session with, select the payment method, choose the charging point and view the rate details. Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start.
If you are using the evway KeyFob, put it near the sensor on the socket to start the session, and insert the cable within 60 seconds.
To stop the session via App, press the “Stop” button from the “Active sessions” area.
If you are using the evway KeyFob, put it near the sensor to stop the session.
In the “Active sessions” area you can view the information about your session in real time: kW delivered, charging time, charging power. The hour you see depends on the hour sent by the charging station’s operator, which can refer to different time zones; however, the duration of the session is always correct.
In the “Profile” area, for each of your accounts, you can view the history of all your charging sessions. All information relating to each session has the GMT time, the code that identifies the Earth’s reference time zone. The Italian time is GMT + 1 when standard time is adopted – during the winter – and GMT + 2 when summer time is adopted – in summer.
As soon as the charging session has started, you will receive a notification regarding the authorization of the session.
For operators who share the data, after a few minutes, you will receive a second notification relating to the actual start of the charge.
For operators who share the data, when charging comes to an end or stops, you will be notified that the flow of energy between your car and the charging station is finished.
Once the session is over, you will receive a final notification with the details of the session just ended.
30 minutes before the tariff change (i.e. that the time-based tariff is added to the consumption tariff) you will receive a notification, so that you can release the socket and make the station available to other users. If you do not clear the stall, after 30 minutes a second notification will be sent, to inform you of the tariff change.
To activate the reception of notifications by the evway App, go to the Settings area of your smartphone, click on “Notifications”, select the evway App and click on “Allow notifications”.
By entering a destination and clicking on “Route”, a window opens that allows you to enter the starting point and the destination, showing the length and duration of the route. On the map you can see the route and the charging stations along the route.
Clicking on “Navigation” you’ll start the navigation mode: the App suggests the route and shows you all the stations around you as you move on the map.
To activate eMX, click on the arrow symbol until it turns green. With eMX the free navigation mode is enabled: by moving on the map, you’ll see the stations available in the nearby (type, distance, possible costs) to allow you to have all the information on the charging possibilities directly within the App. Thanks to the buttons to increase and decrease the zoom level, you can adjust the map as you like.
You can use the evway App in landscape mode too: by rotating the smartphone horizontally, to have a better view of the map, especially while traveling.
In the detail page of a charging station, you’ll see a little bell next to each charging point: by clicking on it you can activate the notifications to be notified if the charging point status change (occupied/free)
From the “Itineraries” area you can access all our travel tips: from a weekend away, to an ebike tour, to a sustainable holiday.
Once you have chosen an itinerary, you’ll be able to view the list of stops scheduled for each day of the tour, the map with the points of interest and the route of the entire itinerary that can be filtered by single day, and the description of each stop.
Tutorial App - CarPlay
The evway App is also available for CarPlay.
To use it directly from your car’s infotainment, just connect your iPhone to CarPlay.
The features defined by Apple for the Electric Vehicle Charging Services App for CarPlay do not allow the integration of the navigation function.
The map in the App for CarPlay shows you the proximity charging stations based on your position (for example once you arrive at your destination), but it does not move with you on the car: to view the updated charging stations you just need click on the blue arrow (top right of the screen).
The App for CarPlay is therefore very useful to view the stations around (for example if you arrive in a place you do not know well) and to activate and/or stop charging without getting out of the car.
If you want to reach a destination other than the suggested available stations (visible in the list on the left of the screen), we recommend using the MOBILE App.
From the MOBILE App you can choose to start navigation to your final destination via eMX or you can send the command to the CarPlay App which will start navigation through the Apple Maps App.
If you want to know which stations are available around you while you are moving along the route, we recommend using our MOBILE App in order to activate the eMX assisted navigation function.
By clicking on the “Filters” tab at the top, you will find the filters that allow you to choose the stations based on their product category: you can view all the stations on the map or only those belonging to specific categories (eg stations located in hotels, restaurants , near the motorway, …). By clicking on the heart symbol, only the stations you have saved in your favorites will be displayed.
Among the filters you will also find the one that allows you to view only the DC charging stations.
The “Localisation” function, represented by the blue arrow – circled in red – allows you to update your position, in order to view the charging stations near your current location, and helps you to orient yourself on the map thanks to the compass mode: the map follows your position and orients itself according to the movements of the car.
On the map you will find all public charging stations interoperable with evway, which therefore allow the activation and payment of the charging session with the evway App and/or the KeyFob.
The different shades of blue with which the markers are represented indicate the power of the station: the lighter the color, the lower the power of the station.
Charging stations located in hospitality facilities, commercial activities, tourist attractions, parkings are marked with specific markers by product category. The evway partners are marked with markers of different colors (e.g. orange for tourist facilities, purple for commercial activities, green for entertainment activities…).
The markers also indicate the status of the charging station (circle in the center of the marker for public stations, triangle at the base of the marker for stations with product category):
- green – the charging station is free
- blue – the charging station is busy
- red – the charging station is under maintenance
Clicking on a charging station – both public and business partner evway – opens a preview with the main information about the station: address, type of sockets (AC – DC), distance, status. By clicking on “Start Station” will start the charging process. By clicking on “Go”, however, navigation will start – on the Maps application – towards the chosen station.
For all the details related to the charging process see the paragraph “How to charge”.
To charge with Car Play, select the station and click on “Start Charging”.
A series of detail screens will open: here you can choose the socket on which to start the recharge, the account and the payment method to use.
Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start.
To stop the session, press the “Stop” button from the “Active sessions” area.
In the “Active sessions” area you can view the information about your session in real time. The hour you see depends on the hour sent by the charging station’s operator, which can refer to different time zones; however, the duration of the session is always correct.
Our customer service number +39 02 600 60 220 is 24/7 active to support you while charging.
The e-mail address assistenza@evway.net is active from Monday to Friday from 9.00 to 18.00, excluding holidays.
The chat – accessible from the Menu area of the App or from our website – is active from Monday to Friday from 9.00 to 18.00, excluding holidays.
Tutorial App - Android Auto
The evway App is also available for Android Auto.
To use it directly from your car’s infotainment, just connect your smartphone to Android Auto.
The map in the App for Android Auto shows you the proximity charging stations based on your position.
The App for Android Auto is therefore very useful to view the stations around (for example if you arrive in a place you do not know well) and to activate the charging without getting out of the car.
If you want to reach a destination other than the suggested available stations (visible in the list on the left of the screen), we recommend using the MOBILE App.
In the side tab you find the filters that allow you to choose the stations based on their product category: you can view all the stations on the map or only those belonging to specific categories (eg stations located in hotels, restaurants , near the motorway, …). By clicking on “favorites” only the stations you have saved in your favorites will be displayed.
Among the filters you will also find the one that allows you to view only the DC charging stations.
Clicking on “Nearby stations” you will find all public charging stations interoperable with evway.
Stations are identified by a number based on how close they are to your current location. The side tab shows the main information of the stations such as category and distance. The stations are marked on the map with a box whose color changes as the status of the charging station changes:
- green – the charging station is free
- blue – the charging station is busy
- red – the charging station is under maintenance
For all the details related to the charging process see the paragraph “How to charge”.
To charge with Android Auto, click on the station of your interest in the sidebar and select the plug on which you want to recharge.
A series of detail screens will open: here you can view the account and choose the payment method to use.
Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start.
If you want to be guided to the station, click on “Navigation”.
In the “Active sessions” area you can view the information about your session in real time. The hour you see depends on the hour sent by the charging station’s operator, which can refer to different time zones; however, the duration of the session is always correct.