Check the “spam” folder and search “evway” in the search bar. If you still can’t find the e-mail, contact our customer service: call the +39 02 600 60 220 or write an email to assistenza@evway.net

Check that you have received the verification e-mail or click on ‘Forgot password’ and enter the e-mail address with which you registered, and you will receive an e-mail with a link to set a new password.

If you forgot your password, you can request a new one by clicking on “Forgot password”. You will be redirected to a page where you can set a new password

If your account is blocked, contact our customer service: call the +39 02 600 60 220 or write an e-mail to assistenza@evway.net

Yes, thanks to the new multi-profile feature you can log in with multiple accounts from one device. Click on “Profiles” and then on the “+” symbol at the top right, login with an existing account or create a new one.

The private account is for those who want to recharge with their private vehicle while the business account is for those who want to recharge the vehicle they use for work and need the invoice.

The corporate account is reserved for users of fleets managed by evway.

Payment is made via Wallet. In this way you can monitor transactions in real time without having to wait for the banks as with card transactions.

No, it is not possible to pay directly by card. You can use your credit/debit/paypal card to top up your Wallet balance.

In order to start a top-up session, you must have a balance of at least 25€ within your Wallet, even for free top-up stations or you have a coupon.
A payment method must be associated with the Wallet in order to top-up.

Through the free recharge of the Wallet or by activating the Automatic “Top up” function.

You can view your balance directly from the “Profiles” area or by clicking on “Wallet” within the profile of your interest.

No, the credit does not expire. You can keep it on your profile as long as you like.

The credit on the Wallet can ONLY be CONSUMABLE. Send the request in the Wallet Area of ​​your profile to be able to consume the remaining credit up to zero. Remember to keep the payment method linked to the Wallet until the balance reaches €0.

This is the function that allows you to automatically return the Wallet to the minimum threshold of 25 euros when your balance goes negative or below the threshold, so you don’t need to top up manually all the time. You can change the customised Top-up Budget to the amount you prefer between 30 and 200 euros.

The automatic replenishment function – activated by default when you log in – ensures that your credit is never negative or below 25€ within the Wallet.

• Function activated: if at the end of the top-up your Wallet is below 25€ (the minimum threshold to top-up), the Active Top Up will bring you back to the basic or customised minimum threshold.
• Function deactivated: if at the end of the recharge your balance is below 25€, you will have to manually recharge your Wallet and you will not be able to activate all features until you are back above the minimum threshold.

Practical example of active top up:
. You have set the Top up Budget to 40€ and your balance is now 40€.
. You spend 10€ top up, your Wallet is now at 30€.
–> You stay above the minimum threshold of 25€ so you have all features active.
. Spend another 10€ top-up, your Wallet drops to a total of 20€, so features are not active.
. The active Top up brings you back to the customised budget of 40€.

The Automatic replenishment ensures you to charge without worries never running out of credit.

Wallet’s minimum limit control allows users to skip the pre-authorisation process and uncertain waits imposed by banks for card payments.
The banking system to date is still not timely and efficient enough to guarantee the immediate cancellation or release of credit reservation on digital payments for our customers. The Wallet minimum cap is the solution to this banking system typo and allows you to manage your top-up transactions in real time.

If you have a Private and/or Business profile, you can view your invoices from the ‘Profiles’ area.

To charge with the App, select the station and click on the charging point you want to use. A detail page will open, where you can choose which account to activate the recharge with, select the payment method, choose the charging point and see the rate details. Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start. To stop the session, press the “Stop” button from the “Active sessions” area.

No. If you go into negative balance during the top-up, evway allows you to complete your top-up session.

• If you have the automatic credit replenishment function activated, once your session is over your balance will be reset to the indicated value so that at the next session you will already have enough credit to top up.
• If the automatic top-up function is deactivated, at the end of your session you will be charged the amount necessary to bring your balance back to 0€.

You can only top up at free charging stations. However, you must always have an associated payment method.

With the evway App and/or the KeyFob you can charge at all public charging points in Italy and Europe that are shown on the map. We recommend to always check the status of the station from the App.

Access the session history to view the session cost.

The cost of each charging session depends on the rate of the single charging point and the duration of the session.

The rate of the charging point is indicated on the App on the station detail page.

UTC – Universal Time – is the abbreviation that identifies the Earth’s reference time zone. Italian time is UTC+1 when solar time is adopted – i.e. in winter – and UTC+2 when daylight saving time is adopted – i.e. in summer.

The time displayed in the “active sessions” area depends on the time sent by the charging station operator, which may refer to different time zones. The duration of each session is always correct and is the difference between the time at the end of the session and the time at the beginning of the session.

In order to start a top-up session, at least one payment method from the digital systems – such as credit card, debit card, Paypal… – must be entered, even if it is a free top-up station or you are in possession of a coupon.

It is necessary to associate a payment method even if the profile has credit available for reloading.

To charge with the App, select the station and click on the charging point you want to use. A detail page will open, where you can choose which account to activate the recharge with, select the payment method, choose the charging point and see the rate details. Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start. To stop the session, press the “Stop” button from the “Active sessions” area.

No. If you go into negative balance during the top-up, evway allows you to complete your top-up session.

• If you have the automatic credit replenishment function activated, once your session is over your balance will be reset to the indicated value so that at the next session you will already have enough credit to top up.
• If the automatic top-up function is deactivated, at the end of your session you will be charged the amount necessary to bring your balance back to 0€.

You can only top up at free charging stations. However, you must always have an associated payment method.

With the evway App and/or the KeyFob you can charge at all public charging points in Italy and Europe that are shown on the map. We recommend to always check the status of the station from the App.

Access the session history to view the session cost.

The cost of each charging session depends on the rate of the single charging point and the duration of the session.

The rate of the charging point is indicated on the App on the station detail page.

UTC – Universal Time – is the abbreviation that identifies the Earth’s reference time zone. Italian time is UTC+1 when solar time is adopted – i.e. in winter – and UTC+2 when daylight saving time is adopted – i.e. in summer.

The time displayed in the “active sessions” area depends on the time sent by the charging station operator, which may refer to different time zones. The duration of each session is always correct and is the difference between the time at the end of the session and the time at the beginning of the session.

In order to start a top-up session, at least one payment method from the digital systems – such as credit card, debit card, Paypal… – must be entered, even if it is a free top-up station or you are in possession of a coupon.

It is necessary to associate a payment method even if the profile has credit available for reloading.

The KeyFob, evway’s RFID reader, is not a card but a keychain, that allows you to charge without using the App, simply by placing it on the sensor on the charging station.

You can request it directly from the App by accessing the “Profiles” area and clicking on “Request KeyFob”

The KeyFob is an RFID reader that allows you to charge without using the App. Request the KeyFob and once received enter the code on the App to associate it with your profile. Now you can use it: just place it on the sensor on the charging station to start and/or stop charging.

If you are using the evway KeyFob, put it near the sensor on the station to start the session, and plug in the cable within 60 seconds. Put it back near the sensor to stop the session.

Yes, you need to have a profile on the App, because the KeyFob must be associated with an account.

If the KeyFob does not work, contact our customer service: call the +39 02 600 60 220 or write an e-mail to assistenza@evway.net.

Yes, it is possible. Access the “Profiles” area and select the account of your interest. On the account details page, click on the associated KeyFob and scroll to the left: in this way the KeyFob is deleted from your account.

Check that you have activated the reception of notifications from the settings of your device; if the reception is active but you still don’t receive notifications, contact our customer service: call the +39 02 600 60 220 or write an e-mail to assistenza@evway.net.

Check that you have activated the reception of notifications from the settings of your device; if the reception is active but you still don’t receive notifications, contact our customer service: call the +39 02 600 60 220 or write an e-mail to assistenza@evway.net.

To activate the eMX navigation mode, simply click on the icon at the bottom of the screen.

By entering a destination and clicking on “Route”, a window opens that allows you to enter the starting point and the destination, showing the length and duration of the route. On the map you can see the route and the charging stations along the route.

Clicking on “Navigation” you’ll start the navigation mode: the App suggests the route and shows you all the stations around you as you move on the map.

EMX is the free navigation tool that shows you the available stations as you move. The route planner is the tool for assisted navigation and provides you with directions to reach your destination, showing the stations available along the entire route; the route planner also allows you to choose the starting point and the ending point of your route.

To activate the dark mode click on “Menu” and then on “Settings”. Here you can choose to use the light or dark mode.

The display of the eMX map does not depend on the App settings but on the general setting of your device.

The landscape view depends on your device settings: make sure you have enabled the landscape orientation from the settings of your Smartphone, then just rotate the smartphone horizontally.

Insert the email address and the password to create a new profile.

We will send you a verification email: click on the link to confirm the email address.

Insert the data required to complete the registration process.

Select the type of account you want to create. You can choose between:

• Private – if you want to recharge your personal vehicle
• Business – if you want to recharge the vehicle you use for work and need an invoice
• Corporate – if you want to recharge your company vehicle. To set up the corporate profile you need to contact the evway team

To ensure greater security, you will also be prompted to enter and verify your mobile number via SMS.

This step is mandatory in order to use the services of the App.

The last step of the registration process is related to the payment method.

To start a charging session it is necessary to enter at least one payment method – credit card, debit card, Paypal… -, even if it is a free charging station or if you have a coupon.

You can pay for your charging sessions by choosing from one of these methods:

• PREPAID CREDIT AND AUTO-RECHARGE FUNCTION

You can use our prepaid credit, to pay the charging. You can buy the credit by Credit Card, PayPal, Satispay, ApplePay or AndroidPay. If you buy credit using a credit/debit card or PayPal, a payment method is automatically associated with your Profile. If, on the other hand, you buy the credit with ApplePay, AndroidPay or Satispay, the payment method does not remain registered and to start a session you will still have to add a credit/debit card or a PayPal account. No data relating to your credit cards is managed by our systems: your privacy is safe with us. It is not possible to activate the charging – both on paid and free stations – with a negative credit.

The automatic replenishment function – active by default at the login – ensures that your credit is never negative:.

Function activated: if at the end of the charging session your credit is negative (less than 0), the automatic credit replenishment function will bring your balance back to €25, so that in the next session you will already have enough credit to charge.

Function deactivated: if at the end of the charging session your balance is negative (less than 0), you will automatically be charged the necessary amount to bring your balance back to 0 plus a fee of 1 €.

• DIGITAL PAYMENT SYSTEMS

With your digital payment system – credi card, paypal… – you can pay each time for the single charging session. At the end of the session, the cost of the charge will therefore be deducted from the payment system, in addition to the commission costs (€ 1) for managing the transaction.

• CHARGES AT THE END OF THE MONTH

With the method of charging at the end of the month, all charging sessions are unified into a single monthly bill. This payment methods is suitable for all types of accounts (Private, Business and Corporate), but it is especially recommended for business or corporate accounts that need to manage the sessions of multiple vehicles.

• INSTANT PAYMENT

If you want to recharge on an evway station without signing up to the App, you can activate and pay for the single charging session via QR code/NFC system located under the station’s sockets. By framing the QR or putting the phone near the NFC sensor, you will access a web page: follow the instructions to charge.

Within the Profile area, you can add multiple evway accounts, even of different types (Private, Business, Corporate).

By clicking on each profile you can view its details.

To charge your ev, you can use the evway App or request the KeyFob, an RFID keychain that allows you to charge throughout Europe.
You can purchase it directly from your profile area of the evway App: click on “Request a KeyFob” and choose the purchase option you prefer. The KeyFob will be shipped to the address you entered within 5 working days. Once received, click on “Add a KeyFob” and enter the code printed on the back of the KeyFob to activate it.

In the top bar you will find the filters that allow you to choose the stations based on their product category: you can view all the stations on the map or only those belonging to certain categories (e.g. stations located in hotels, restaurants, near the motorway, …). By clicking on the heart symbol, only the stations you have saved in your favorites will be displayed.

Among the filters you will also find the one that allows you to view only the charging stations for e-bikes and light vehicles.

By clicking on the funnel-shaped icon on the right of the screen, the filters related to charging – type of socket and power – will open. In addition to this, you can choose whether to display on the map the points of interest (POI) of the area and the mobility points of the last mile (e.g. Mimoto e-scooter).

The “Search” function (lens symbol, at the top right) allows you to search by city/country, or by specific location. Your recent searches are saved in the history and you can delete them at any time.

The “Localisation” function (arrow symbol) has 4 different activation modes, which can be distinguished from each other by the different colors of the arrow:

• White arrow with gray outline: allows you to move freely on the map;
• White arrow with blue outline: locates you in your current position;
• Blue arrow: compass mode – to help you orient yourself, the map follows your position and orients itself according to your movements;
• Green arrow: eMX mode – integrated navigator (see Emx paragraph)

On the map you will find all public charging stations interoperable with evway, which therefore allow the activation and payment of the charging session with the evway App and/or the KeyFob.

The different shades of blue with which the markers are represented indicate the power of the station: the lighter the color, the lower the power of the station.

Charging stations located in hospitality facilities, commercial activities, tourist attractions, parkings are marked with specific markers by product category. The evway partners are marked with markers of different colors (e.g. orange for tourist facilities, purple for commercial activities, green for entertainment activities…). We suggest to always check the accessibility of the station on the facility’s detail page on the App.

On the map you will find all charging stations with different shades of blue and with different icons on the basis of the power of the station and of the porduct category.

Charging stations located in hospitality facilities, commercial activities, tourist attractions, parkings are marked with specific markers by product category. The evway partners are marked with markers of different colors (e.g. orange for tourist facilities, purple for commercial activities, green for entertainment activities…). We suggest to always check the accessibility of the station on the facility’s detail page on the App.

Below the list of the different icons shown on the evway map:

The markers of the interoperable stations also indicate the status of the charging station (circle in the center of the marker for public stations, triangle at the base of the marker for stations with product category):

• green – the charging station is free
• blue – the charging station is busy
• red – the charging station is under maintenance

Clicking on a charging station opens a preview with the main information about the station: address, number and type of sockets, power. Scrolling up or clicking on “Station Details” you’ll see the complete page with information on the charging rate, any access times and the station operator. You can save the station as a favorite by clicking on the heart at the top right.

There is a bell next to each charging point: by clicking on it you can activate the notifications, to be notified if the charging point’s status change (occupied/free).

To charge, just click on the charging point detail box. For all the details related to the charging process see the paragraph “How to charge”.

Clicking on an business charging station partner of evway, it automatically opens the detail page, divided into three sections:

• Promo: information relating to the facility – image slider, description, evway itineraries in which it is involved, promotions reserved for evway users, services available in the structure.
• Plug: information on the charging station, any tariffs and accessibility to the station. You can activate the notifications relating to the change of the socket status by clicking on the bell. To charge, just click on the charging point detail box. For all the details related to the charging process see the paragraph “How to charge”.
• Book & Contact: direct link to book your stay at the facility and direct contacts (phone, email, website)

You can save the station as a favorite by clicking on the heart at the top right.

Clicking on a business charging station opens a preview with the main information of the station: address, number and type of sockets, power. Scrolling up or clicking on “Station Details” you’ll see the complete page with information on the charging rate, any access times and the station operator. You can save the station as a favorite by clicking on the heart at the top right.

There is a bell next to each charging point: by clicking on it, you can activate the notifications, to be notified if the charging point status charge (occupied/free).

To charge, just click on the charging point detail box. For all the details related to the charging process see the paragraph “How to charge”.

If it is a station installed in an accommodation facility, in the “Book&Contact” section you will find the link to Booking.com to book your stay at the facility.

To charge with the App, select the station and click on the charging point you want to use. A detail page will open, where you can choose which account to activate the session with, select the payment method, choose the charging point and view the rate details. Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start.

If you are using the evway KeyFob, put it near the sensor on the socket to start the session, and insert the cable within 60 seconds.

To stop the session via App, press the “Stop” button from the “Active sessions” area.

If you are using the evway KeyFob, put it near the sensor to stop the session.

In the “Active sessions” area you can view the information about your session in real time: kW delivered, charging time, charging power. The hour you see depends on the hour sent by the charging station’s operator, which can refer to different time zones; however, the duration of the session is always correct.

In the “Profile” area, for each of your accounts, you can view the history of all your charging sessions. All information relating to each session has the GMT time, the code that identifies the Earth’s reference time zone. The Italian time is GMT + 1 when standard time is adopted – during the winter – and GMT + 2 when summer time is adopted – in summer.

As soon as the charging session has started, you will receive a notification regarding the authorization of the session.

For operators who share the data, after a few minutes, you will receive a second notification relating to the actual start of the charge.

For operators who share the data, when charging comes to an end or stops, you will be notified that the flow of energy between your car and the charging station is finished.

Once the session is over, you will receive a final notification with the details of the session just ended.

30 minutes before the tariff change (i.e. that the time-based tariff is added to the consumption tariff) you will receive a notification, so that you can release the socket and make the station available to other users. If you do not clear the stall, after 30 minutes a second notification will be sent, to inform you of the tariff change.

To activate the reception of notifications by the evway App, go to the Settings area of your smartphone, click on “Notifications”, select the evway App and click on “Allow notifications”.

By entering a destination and clicking on “Route”, a window opens that allows you to enter the starting point and the destination, showing the length and duration of the route. On the map you can see the route and the charging stations along the route.

Clicking on “Navigation” you’ll start the navigation mode: the App suggests the route and shows you all the stations around you as you move on the map.

To activate eMX, click on the arrow symbol until it turns green. With eMX the free navigation mode is enabled: by moving on the map, you’ll see the stations available in the nearby (type, distance, possible costs) to allow you to have all the information on the charging possibilities directly within the App. Thanks to the buttons to increase and decrease the zoom level, you can adjust the map as you like.

You can use the evway App in landscape mode too: by rotating the smartphone horizontally, to have a better view of the map, especially while traveling.

In the detail page of a charging station, you’ll see a little bell next to each charging point: by clicking on it you can activate the notifications to be notified if the charging point status change (occupied/free)

From the “Itineraries” area you can access all our travel tips: from a weekend away, to an ebike tour, to a sustainable holiday.

Once you have chosen an itinerary, you’ll be able to view the list of stops scheduled for each day of the tour, the map with the points of interest and the route of the entire itinerary that can be filtered by single day, and the description of each stop.

Our customer service number +39 02 600 60 220 is 24/7 active to support you while charging.

The e-mail address assistenza@evway.net is active from Monday to Friday from 9.00 to 18.00, excluding holidays.

The chat – accessible from the Menu area of the App or from our website – is active from Monday to Friday from 9.00 to 18.00, excluding holidays.

By clicking on the “Filters” tab at the top, you will find the filters that allow you to choose the stations based on their product category: you can view all the stations on the map or only those belonging to specific categories (eg stations located in hotels, restaurants , near the motorway, …). By clicking on the heart symbol, only the stations you have saved in your favorites will be displayed.

Among the filters you will also find the one that allows you to view only the DC charging stations.

The “Localisation” function, represented by the blue arrow – circled in red – allows you to update your position, in order to view the charging stations near your current location, and helps you to orient yourself on the map thanks to the compass mode: the map follows your position and orients itself according to the movements of the car.

On the map you will find all public charging stations interoperable with evway, which therefore allow the activation and payment of the charging session with the evway App and/or the KeyFob.

The different shades of blue with which the markers are represented indicate the power of the station: the lighter the color, the lower the power of the station.

Charging stations located in hospitality facilities, commercial activities, tourist attractions, parkings are marked with specific markers by product category. The evway partners are marked with markers of different colors (e.g. orange for tourist facilities, purple for commercial activities, green for entertainment activities…).

The markers also indicate the status of the charging station (circle in the center of the marker for public stations, triangle at the base of the marker for stations with product category):

• green – the charging station is free
• blue – the charging station is busy
• red – the charging station is under maintenance

Clicking on a charging station – both public and business partner evway – opens a preview with the main information about the station: address, type of sockets (AC – DC), distance, status. By clicking on “Start Station” will start the charging process. By clicking on “Go”, however, navigation will start – on the Maps application – towards the chosen station.

For all the details related to the charging process see the paragraph “How to charge”.

To charge with Car Play, select the station and click on “Start Charging”.

A series of detail screens will open: here you can choose the socket on which to start the recharge, the account and the payment method to use.

Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start.

To stop the session, press the “Stop” button from the “Active sessions” area.

In the “Active sessions” area you can view the information about your session in real time. The hour you see depends on the hour sent by the charging station’s operator, which can refer to different time zones; however, the duration of the session is always correct.

Our customer service number +39 02 600 60 220 is 24/7 active to support you while charging.

The e-mail address assistenza@evway.net is active from Monday to Friday from 9.00 to 18.00, excluding holidays.

The chat – accessible from the Menu area of the App or from our website – is active from Monday to Friday from 9.00 to 18.00, excluding holidays.

In the side tab you find the filters that allow you to choose the stations based on their product category: you can view all the stations on the map or only those belonging to specific categories (eg stations located in hotels, restaurants , near the motorway, …). By clicking on “favorites” only the stations you have saved in your favorites will be displayed.

Among the filters you will also find the one that allows you to view only the DC charging stations.

Clicking on “Nearby stations” you will find all public charging stations interoperable with evway.

Stations are identified by a number based on how close they are to your current location. The side tab shows the main information of the stations such as category and distance. The stations are marked on the map with a box whose color changes as the status of the charging station changes:

• green – the charging station is free
• blue – the charging station is busy
• red – the charging station is under maintenance

For all the details related to the charging process see the paragraph “How to charge”.

To charge with Android Auto, click on the station of your interest in the sidebar and select the plug on which you want to recharge.

A series of detail screens will open: here you can view the account and choose the payment method to use.

Once you have checked that the data are correct, you can start charging by clicking on “Start”. Insert the cable within 60 seconds and wait for the notification of successful charging start.

If you want to be guided to the station, click on “Navigation”.

In the “Active sessions” area you can view the information about your session in real time. The hour you see depends on the hour sent by the charging station’s operator, which can refer to different time zones; however, the duration of the session is always correct.