Tutorials

Sign up in just a few steps and get ready to go.

Follow the instructions, complete your profile with the required information, and activate your account in no time. We’ll send you a verification SMS and email — confirm them to start charging right away!

If you already have an account, log in using your credentials.

To start a charging session, add a payment method:

• Credit card
• Debit card
• PayPal

Your data is safe: evway does not directly manage your card information. Please note: charging (even at free stations) is not possible if your account has a negative balance.

For your purchases, you can choose between an invoice or a receipt.

If you have a “Private” account, a receipt will be issued.
If you have a “Business” account, you can request an invoice. If you require an electronic invoice, make sure to enter and/or confirm the necessary billing information in the appropriate section of your Profile area.

You can find your receipts/invoices in the dedicated sections within the App, under your Profile.

Within the Profile area, you can add multiple evway accounts, even of different types (Private, Business). Click on each profile to view its details.

You can recharge using the evway App or by requesting an RFID tag – KeyFob, which enables charging throughout Europe.
You can purchase it directly from your Profile area in the evway App: click on “RFID Card” and then “Buy RFID,” and choose the purchase option you prefer.
The RFID tag will be shipped to the address you provided within 5 working days. Once received, click on “Add an RFID” and enter the code found on the back of the tag to activate it.

To delete your account on the evway app, you can go to the Profile section and select “Delete account”. Alternatively, you can send a request via email to assistenza@evway.net, including the email address associated with your account.

At the top bar, you’ll find filters that allow you to choose stations based on their category: you can view all the stations on the map or only those belonging to specific types (e.g. HPC stations, highway stations, stations located at hotels, restaurants, etc.).

Click the heart icon to view only the charging points you’ve saved as favorites.

Click the star icon to view only the charging points offering promotional rates.

At the bottom left, next to the search icon, you can filter by plug type and power level.

The “Search” function (magnifying glass icon at the bottom left) allows you to search by city/town or a specific location. Your recent searches are saved in your history, which you can clear at any time.

As you browse the map, you’ll see all the charging points that can be activated in Italy and across Europe using the evway App and/or KeyFob.

On the map, you can access key information about each charging point, including real-time availability:

Green = at least one socket available
Blue = both sockets in use
Red = both sockets out of service

AC charging points are marked with a light blue pin, while DC charging points are marked with a dark blue pin.

Charging stations located at hospitality venues, commercial activities, tourist attractions, and parking areas are marked with specific icons based on their business category.
We recommend always checking the accessibility of the station in the detailed page of the facility on the App.

Charging points are displayed with different markers depending on their business category, allowing you to quickly identify the services available near the station.
Always check the station’s accessibility on the App in the facility’s detailed page.

Tap a charging station on the map to view the main information: address, number and type of sockets, and power.
Swipe up to open the full page, which shows charging rates, access hours (if any), and the station operator.
You can save the station as a favorite by clicking the heart icon at the top right.

Next to each charging point, you’ll find a bell icon: click it to enable notifications and get alerted when the charging point becomes available or occupied.

Click the blue “Route” icon to launch your navigation app and reach the station.

For all details about the charging process, see the section “Charging Process.”

By clicking the map icon (at the bottom center of the screen), a window opens allowing you to enter several details (vehicle, departure point, destination, battery percentage, etc.) and plan your trip.

The navigator displays the route length, travel time, and the required charging stops.

You can save the trip and access it offline, or immediately start navigation via your preferred app (Google Maps, Waze, Apple Maps).

To activate eMX, tap the dedicated icon at the bottom center.
eMX enables free navigation mode: as you move around the map, nearby stations appear, along with information about their type and distance.

You can also use the evway App in landscape mode by rotating your smartphone horizontally—perfect for a better view of the map, especially while driving.

Next to each charging point, you’ll find a bell icon: tap it to activate a notification that alerts you when the charging point becomes available or occupied.

To charge your vehicle using the App, just follow a few simple steps:

• Select the charging station
• Select the connector and swipe to start charging
• Plug in the cable within 60 seconds and wait for the notification confirming the session has started correctly 

If you are using the evway KeyFob, simply hold it near the charging station’s reader to start the session, then plug in the cable within 60 seconds.

To stop the session via the App, press the “Stop” button in the “Active Sessions” section.

If you are using the evway KeyFob, hold it close to the connector to end the session.

In the “Profile” section, you can view the full history of your charging sessions.For each session, you can see:

• Date
• kWh charged
• Session cost
• CO₂ saved
• Session duration
• Charging time

Charging time refers to the actual time energy was being delivered. Session duration indicates the total time your vehicle was connected to the charging point.

The displayed time is based on the time sent by the station operator and may reflect different time zones; however, the session duration is always accurate.

As soon as the charging session begins, you’ll receive a notification confirming the session has been authorized.

When the session ends, you’ll receive a final notification with the session details.

30 minutes before the rate changes (i.e., when a time-based fee is added to the consumption-based rate), you’ll receive a notification so you can disconnect and make the station available to other users.

If the spot is not freed within those 30 minutes, a second notification will be sent to inform you that the rate has changed.

To enable notifications from the evway App, go to your smartphone Settings, tap “Notifications”, select the “evway” App, and tap “Allow notifications”.

The evway support number +39 02 600 60 220 is available 24/7/365 to assist you during the charging process.

You can contact us at assistenza@evway.net from Monday to Friday, 9:00 AM to 5:00 PM (CET), excluding public holidays.