Terms App

These General Terms and Conditions govern the provision of the set of services made available by the mobile application “Evway” (hereinafter referred to as the “mobile application”), owned by Route220 S.r.l. (hereinafter referred to as the “Company” or the “Provider”, better identified below) to Users (hereinafter referred to as the “Customers” or the Client”).

In order to access the use of the services, it will be necessary to register in the mobile application by providing your billing information and a valid payment method, in accordance with the instructions contained in the terms of use of the mobile application, duly accepted by the Customer, with subsequent acceptance of these Terms and Conditions.

By expressly accepting these General Terms and Conditions, the Customer declares that he/she has read, fully understands and accepts all the contractual clauses contained herein and agrees, as of now, to read and accept all possible modifications, additions and/or updates to these, which will be adopted in the future and contextually published by the Provider within the aforementioned mobile application.

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  1. OBJECT.

1.1. The object of these General Terms and Conditions is the set of services made available to the Client through the use of the mobile application “Evway”, namely:

  • charging of an electric vehicle at public charging stations (hereinafter “EVSE”), owned by Route220 S.r.l. and/or third party operators, compatible, which the Customer can access by means of the mobile application or through the associated RFID card;
  • location, via map, of EVSEs dedicated to electric vehicles compatible with the service provided by the Provider thanks to a constantly updated database owned by the Provider;
  • setting by the Customer of preferred charging stations;
  • reservation of the outlet at an EVSE for a predefined time interval prior to unlocking and start of the charging process at the selected Charging station;
  • unlocking of the individual outlet and start of the charging process at the selected EVSE, including through the use of the RFID card associated with the Customer’s profile;
  • monitoring of the charging process, where available;
  • interruption of the charging process via the dedicated button on the mobile application or via RFID card associated with the profile;
  • notification of the termination of the free parking period;
  • purchase and association of an RFID card to the profile;
  • automatic payment of the fee for the service, in the manner preset by the Customer in his profile;
  • storage and display, in a dedicated section, of the history of recharge sessions and invoices received;
  • change of master data and payment method associated with the profile;

1.2. The Provider reserves the right to activate some of the services listed in paragraph 1 even at a later time than the signing of these General Terms and Conditions.

1.3. The Customer, for each use of the services and for the entire period of the duration of the Contract, is obliged to comply with and observe the provisions contained in these General Conditions and its annexes, if any, to be considered an integral part of these Conditions.

  1. REGISTRATION AND SUBSCRIPTION OF SERVICES.

2.1. Access to the services may take place following appropriate registration of the Customer via the mobile application for smartphones duly accepting the conditions of use of the mobile application and the information on the processing of personal data.

  1. DURATION AND TERMINATION.

3.1. This Contract comes into effect when it is accepted by the Customer and is of indefinite duration.

3.2. The Customer may withdraw from this Contract at any time by clicking on the appropriate button in the mobile application ‘Delete Account’ within the ‘Profiles’ page and, in the event of problems, by sending an explicit request to that effect to the mailbox info@route220.it. Upon receipt of the request, the Provider will delete the account within 10 (ten) days of receiving the withdrawal request from the Customer. In this case, the Customer shall be invoiced for any fees for the services used up to the time the account is deleted.

3.3. It is hereby understood that the withdrawal of the Customer, exercised by deleting his/her account, or the termination of this Contract, entails the loss of the Customer’s status with the relative deactivation of the account and the automatic termination of the Contract and of any consequential and service-related relationship.

3.4. The Provider may immediately terminate this Contract, pursuant to Article 1456 of the Italian Civil Code, if the Customer: defaults on its payment obligations; uses the services in defiance of these General Terms and Conditions and/or in violation of applicable laws and regulations and/or for unlawful purposes; if he behaves improperly towards the Provider’s personnel (including but not limited to: threats, insults, etc.).

3.5. In the event of non-use of the account for the top-up service by the Customer for more than 1 year, after notification by the Provider by e-mail, the account will be automatically deleted. The existing credit will be reimbursed to the Customer, on the payment method entered by the latter, if still active, minus a 20% administration fee.

  1. USE OF SERVICES, FEES AND EXTRA-STAY FEES.

4.1. The use of the services by the Customer involves the payment of a service charge based on variable fees, fully accepted by the Customer with the start of each individual charging session, that may include metrics based on, but not limited to: start-up and activation; number of sessions; energy drawn; charging time; parking time; occupancy time; booking.

Metrics can be determined by the application of fixed fees, fees per time interval, fees per energy interval, fees per event (booking, start, charging interruption, session interruption) and can include economic terms (price per metric) defined by: price per event; price per quantity; price per segment; price per interval; price per specific time of day or day of the week.

4.2. It is understood that economic conditions may vary depending on location, availability or dynamic real-time instructions – input from the EVSE owner.

4.3. Please note that the Provide adopts dynamic pricing and that, consequently, the economic conditions for each charging outlet may vary without prior notice.  Verification of the economic conditions is the responsibility of the customer when searching for, displaying and activating the selected charging socket. Activation with RFID does not exempt the customer from checking.

4.4. Charges for roaming stations are not linked to the economic agreements between the Provider and its roaming partners, which guarantee interoperability for the Provider and its mobile application. Changes in prices and metrics by the roaming partner may imply a change in the prices and metrics applied by the Provider, which will always act independently in setting its own tariffs for the charging service.

4.5. In the case of metrics defined by a change of ‘status’ (e.g. booking, start, energy interval, power flow start, charging session stop) of EVSE owned by a third party, it is clarified that the Provider acts as EMSP, collecting this data from the EVSE owner (roaming partner) and using it to calculate the total charge rate.

4.6.  The Provider is not liable for any errors due to incorrect data transmitted to him by the owner of the EVSE.

4.7. In the event that the Customer, after receiving the detailed documentation, believes that the session data is incorrect, the Provider undertakes to interface, upon request, as a facilitator between the Application Users and the EVSE owner on the charging session data. Only after the EVSE owner’s decision, the Provider reserves the right to change the charging service rates accordingly. The Provider is not obliged to change its session charges without the acknowledgement of erroneous session data by the owner of the EVSE and shall in no way be held liable for this.

4.8. The complete list of recharge sessions, including economic data, is available in the User Profile session of the application.  Requests for clarification, detail or rectification must be sent by e-mail to the contact address, no later than 10 days after the session date.

4.9. If the Customer occupies the charging stations (and the parking area) for longer than the so-called ‘free parking time’ – generally 30 minutes after the end of the charging session – the Customer will be charged the so-called extra-stay fee. The extra-station fee varies for each individual EVSE and does not depend on the Provider’s choices and/or economic conditions but on the individual owner of the charging station. The extra parking fee cannot be refunded to the customer in any way.

4.10. The Customer, through the appropriate section of the mobile application, can purchase an RFID card (KeyFob) to which a payment method must be associated. The card will be sent to the shipping address indicated at the time of purchase.  The RFID card, in order to be activated, must be associated via the mobile application to the Customer’s account.  It is the Customer’s responsibility to check the mobile application for any notifications of messages relating to credit management, payments or recharge sessions. It is possible to download a digital card for use directly via the mobile application in the same manner as for the RFID card, on smartphones that are enabled and updated to the correct operating system and App version.

  1. PAYMENTS.

5.1. In order to make proper use of the services provided by the Provider, the Customer shall enter a valid method of payment, even when using the service via KeyFob.

5.2. At the end of the use of the service, the Provider shall charge the equal amount according to the top-up rates specified in Article 4.

5.3. If the payment method entered by the Customer refuses the debit, the Supplier will make further attempts and in the event of repeated refusals will notify the Customer of the non-payment, charging him, in the event of non-payment for a period of more than 1 month, EUR 15.00 as a penalty. In this case, the Supplier shall also be authorised to withdraw the debit sum from one or more accounts registered on the same device as the debtor Customer or with the same mobile phone number communicated during registration.

5.4. If the Customer fails to make payment within and no later than 7 days after the Provider’s request, the Provider reserves the right to take legal action and to charge the Customer for the legal costs incurred and the default interest accrued in the meantime.

  1. PROMOTIONAL CODES AND COUPONS.

6.1. The Customer may, via the mobile application, take advantage of discounts or other offers, in the form of recharge credits, which can be activated as indicated in the mobile application or by the Provider’s business partner.

6.2. Any improper and/or unlawful use of discounts or coupons by the Customer entitles the Provider to claim from the Customer the full cost of the recharges incurred by the Customer as a result of the improper use or exploitation by the Customer.

6.3. Credit from coupons, discounts and/or promotions is non-refundable.

  1. EXCLUSION OF PROVIDER’S LIABILITY.

7.1. The Provider shall not be held liable for direct or indirect damages of any nature that the Customer or the Customer may in any way suffer as a result of the services rendered, during the execution of the contract, that are not directly attributable to the Provider itself, or as a result of variations in the methods, times and/or conditions of service provision, or as a result of the suspension, interruption or, in any case, unavailability of the services themselves due to vehicles, technological equipment, telecommunications computer systems and, in any case, any cause attributable to third parties.

7.2. The Provider shall not be held liable for direct or indirect damages, of any nature whatsoever, suffered by the Customer in using the charging stations, which remain the sole responsibility of the owner.

7.3. With reference to the map display of the EVSE, the Provider cannot be held liable for any damage resulting from the inaccurate geographical identification of the charging stations.

7.4. The Customer undertakes to use the services made available by the Provider exclusively for lawful purposes that are permissible under applicable legal provisions, custom and practice, and the rules of due diligence. He likewise undertakes to use the charging stations with due diligence and respect.

7.5. The Customer, in his relations with the Provider and with his employees and collaborators, shall at all times behave in a civil and appropriate manner, avoiding unbecoming sentences, verbal aggression, and refraining from publishing false information aimed at discrediting the image and reputation of the company, under penalty of account deletion, inclusion of the Customer on a ‘black list’, and reimbursement of the existing credit minus 20% for administrative expenses.

  1. APPLICABLE LAW AND JURISDICTION.

8.1. The General Terms and Conditions of Contract, as well as any non-contractual obligation arising out of or relating to them, shall be governed by and construed in accordance with the rules of Italian law (excluding the rules of private international law); the application of the mandatory rules of the User’s place of residence shall remain unaffected. All disputes arising out of or relating to the General Terms and Conditions or any non-contractual obligations arising out of or relating to them shall be exclusively settled by the Italian courts, or by the courts of the User’s place of residence if a mandatory rule of law so requires.

  1. PROTECTION OF PERSONAL DATA.

9.1. The User, before uploading or providing personal data in the mobile application, must necessarily read the privacy policy uploaded within the mobile application.

Release March 2025.