GENERAL TERMS AND CONDITIONS

Services provided through the “evway” mobile application

Version 01.2026 — English courtesy translation

IMPORTANT NOTICE. This document is an English courtesy translation of the General Terms and Conditions of the «evway» mobile application, which are originally drafted in the Italian language. Pursuant to Article 20.5, the Italian version is the only authoritative version for all purposes; in case of any discrepancy or interpretative doubt, the Italian text shall prevail. Mandatory consumer protection rules of the Consumer’s State of habitual residence remain unaffected, pursuant to Article 6 of Regulation (EC) No. 593/2008 (Rome I).

RECITALS

These General Terms and Conditions (hereinafter the “General Terms” or the “Contract”) exclusively govern the supply, by Route220 SB S.r.l., of the services made available through the “evway” mobile application (hereinafter also the “Application”), as well as any legal relationship arising therefrom.

The Customer is invited to carefully read these General Terms, the Privacy Policy and any tariff documentation made available from time to time in the Application before proceeding with registration and use of the services.

Acceptance of these General Terms is a necessary condition for the use of the services. The clauses qualifying as unfair pursuant to Articles 1341 and 1342 of the Italian Civil Code are listed in Article 19 and require specific separate approval.

Article 1 – Identification of the Supplier

1.1. The services are provided by:

• Route220 SB S.r.l. (hereinafter also “Route220”, the “Company” or the “Supplier”);
• Registered office: Via Carducci 12, 20123 Milan (Italy);
• Italian Tax Code, VAT number and registration with the Companies’ Register of Milan-Monza-Brianza-Lodi: IT08671940966;
• REA Number: MI-2041099;
• Share capital: EUR 54,000.00 fully paid-up;
• Certified email (PEC): route220@pec.it;
• Contact email: assistenza@evway.net;
• Institutional website: https://evway.net.

1.2. The Customer may contact the Supplier for any request for information, assistance or complaint at the addresses indicated in paragraph 1.1, in accordance with the methods set forth in Article 16.

Article 2 – Definitions

For the purposes of these General Terms, the terms listed below have the meaning indicated here:

• “Application” or “evway”: the mobile application owned by the Supplier, downloadable from the main app stores, through which the Customer accesses the Services;
• “Customer” or “User”: the natural or legal person who registers in the Application and accepts these General Terms;
• “Consumer”: the Customer being a natural person who acts for purposes unrelated to any business, commercial, craft or professional activity carried out, pursuant to Article 3, paragraph 1, letter a) of the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005);
• “Professional Customer”: the Customer acting in the course of his/her business, commercial, craft or professional activity, or his/her intermediary;
• “Italian Consumer Code”: Legislative Decree No. 206 of 6 September 2005 and subsequent amendments;
• “EVSE” (Electric Vehicle Supply Equipment): the individual charging station/point for electric vehicles accessible through the Application, owned by the Supplier or by third-party operators (Charge Point Operator – CPO);
• “CPO”: the entity that owns and/or operates an EVSE and autonomously establishes the economic and technical conditions for access thereto;
• “EMSP” (Electric Mobility Service Provider): the role performed by the Supplier vis-à-vis the Customer in relation to access to third-party EVSEs through roaming agreements;
• “Services”: the set of services provided by the Supplier to the Customer through the Application, as described in Article 3;
• “RFID Card” or “KeyFob”: the optional physical device, associated with the Customer’s account, allowing the start and termination of charging sessions at compatible EVSEs;
• “Plug & Charge” or “PnC”: the protocol for automatic authentication of the electric vehicle at the EVSE, compliant with the ISO 15118 standard, allowing the start and management of the Charging Session through the exchange of digital certificates between vehicle and EVSE upon connection of the cable, without need for any further authentication action by the Customer;
• “Autocharge”: the protocol for automatic authentication of the electric vehicle at the EVSE, based on the recognition of the unique identifier of the vehicle (by way of example, MAC address or equivalent identifier) transmitted upon connection of the cable, allowing the start and management of the Charging Session without need for any further authentication action by the Customer;
• “Charging Session”: the set of activities from the start to the termination of the supply of electric energy at an EVSE;
• “AFIR”: Regulation (EU) 2023/1804 of the European Parliament and of the Council of 13 September 2023 on the deployment of alternative fuels infrastructure (Alternative Fuels Infrastructure Regulation);
• “GDPR”: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Article 3 – Subject matter and description of the Services

3.1. The subject matter of these General Terms is the regulation of the contractual relationships between the Supplier and the Customer for the use of the Services made available through the Application, including without limitation:

• the charging of electric vehicles at compatible EVSEs, owned by the Supplier or by third-party CPOs, accessible through the Application or, where provided, by means of the RFID Card associated with the account;
• the map localisation of compatible EVSEs, on the basis of a Supplier database constantly updated as far as possible;
• the consultation of technical and tariff information associated with the EVSEs, where available;
• the management of a list of preferred EVSEs;
• the reservation, where technically provided, of a specific socket for a predefined time interval;
• the start, monitoring (where available) and termination of the Charging Session;
• the notification of the end of the free parking period where available at the EVSE;
• the purchase and association with the account of an RFID Card and/or the use of the relevant digital version, on compatible smartphones;
• the automatic payment of fees through the payment method associated with the account;
• the consultation of the history of Charging Sessions and accounting documents issued;
• the modification of personal data and of the payment method associated with the account.

3.2. The Supplier reserves the right to activate certain Services at a time subsequent to the conclusion of the Contract, as well as to develop their technical features, without prejudice to the obligations undertaken vis-à-vis the Customer.

3.3. The Supplier does not guarantee the uninterrupted availability of the Services, as they also depend on factors beyond its control, including the operation of third-party EVSEs, the availability of communication networks and the operation of roaming partners.

Article 4 – Registration, conclusion of the Contract and account

4.1. Access to the Services is subject to the registration of the Customer in the Application, to be carried out by entering the requested personal and billing data, a valid payment method and the acceptance (i) of these General Terms, (ii) of the clauses specifically approved pursuant to Article 19 and (iii) of having read the Privacy Policy pursuant to Article 13 GDPR.

4.2. The Contract shall be deemed concluded upon the registration confirmation issued by the Supplier and sent to the email address communicated by the Customer. The Supplier retains a copy of the General Terms accepted and allows their consultation and download from the Application.

4.3. The Customer warrants, under his/her sole responsibility, that the data provided at the time of registration and subsequently are truthful, complete and up to date. The Customer is required to promptly communicate to the Supplier any change through the Application’s functions.

4.4. The account is strictly personal. The Customer is responsible for the safekeeping of his/her credentials and any RFID Card; he/she is liable for any use of the account attributable to his/her credentials, except where he/she demonstrates having promptly notified the Supplier of the unauthorised use.

4.5. To access the Services the Customer must have reached the age of majority pursuant to the law of his/her State of residence and have legal capacity.

Article 5 – Consumer’s right of withdrawal (14-day cooling-off)

5.1. The Consumer has the right to withdraw from the Contract, without obligation to give reasons and without any penalty, within 14 (fourteen) calendar days from the date of conclusion of the Contract, pursuant to Articles 52 et seq. of the Italian Consumer Code.

5.2. To exercise the right of withdrawal the Consumer may:

• send an explicit written declaration to assistenza@evway.net or to the PEC address indicated in Article 1, providing his/her identification details and stating his/her intention to withdraw; or
• use the standard withdrawal form referred to in Annex I, part B, of the Italian Consumer Code, reproduced at the bottom of these General Terms.

5.3. Where the Consumer has expressly requested, at registration, the start of the performance of the Services during the withdrawal period and subsequently exercises such right, he/she shall pay the Supplier an amount proportional to the Services actually used until the communication of withdrawal, calculated on the basis of the total fee provided for, pursuant to Article 57 of the Italian Consumer Code.

5.4. Pursuant to Article 59, paragraph 1, letter m) of the Italian Consumer Code and to Legislative Decree No. 173 of 4 November 2021, the right of withdrawal is excluded for digital content and digital services whose performance has begun with the prior express consent of the Consumer and with his/her acceptance of the loss of the right of withdrawal at the time of starting the first Charging Session, limited to the single Charging Session already used; the right of withdrawal remains in any case exercisable for the contractual relationship as a whole.

5.5. The Supplier shall reimburse the Consumer for any sums paid, net of the amounts due for the Services already used pursuant to the preceding paragraphs, within 14 (fourteen) days of receipt of the withdrawal communication, using the same means of payment used by the Consumer, unless otherwise agreed.

Article 6 – Duration, modifications and termination of the Contract

6.1. The Contract is concluded for an indefinite term. The Customer may withdraw at any time, without charge and without notice, through the “Cancel Account” function available in the Application or, in the event of malfunction of such function, by request sent to assistenza@evway.net.

6.2. Upon receipt of the request for termination, the Supplier shall deactivate the account within 10 (ten) days and shall invoice the Customer for the Services used until the effective termination date. Any residual credit in favour of the Customer, net of the sums due to the Supplier, shall be refunded to the payment method associated with the account, where still active, within 30 (thirty) days. The Customer is aware of the fact that the refund of the residual credit shall be made exclusively to the payment method registered in his/her account and that no refunds shall be made to different payment methods; should the payment method associated with the account no longer be active, the Customer shall register in the account a new valid payment method in his/her own name, on which the refund will be made. Where the residual credit amount is less than EUR 5.00 (five/00), such sum shall remain acquired by the Supplier as flat-rate coverage of the administrative and digital transaction costs connected to the refund, in consideration of their non-economicity in relation to the amount to be refunded. For higher amounts, the refund shall be made in full, save for the deduction of transaction costs actually incurred by the Supplier for the execution of the refund, where documented.

6.3. The Supplier may modify these General Terms for justified reason, including: (i) adjustment to supervening legislative or regulatory changes; (ii) changes introduced by technological or roaming partners; (iii) technical evolution of the Services; (iv) organisational or economic changes that are objectively verifiable. Modifications shall be communicated to the Customer with at least 30 (thirty) days’ advance notice, by email and/or notification in the Application, indicating the effective date.

6.4. Within the effective date of the modifications the Customer, where he/she does not intend to accept them, may withdraw from the Contract without charge pursuant to paragraph 6.1. Continued use of the Services after the entry into force of the modifications constitutes acceptance thereof, it being understood that any modification detrimental to the Consumer requires his/her express acceptance.

6.5. The Supplier may terminate the Contract by operation of law, pursuant to Article 1456 of the Italian Civil Code, by written communication to the Customer, where the latter: (a) is in default of payment obligations for more than 30 days from receipt of the formal notice of default; (b) uses the Services in breach of these General Terms, of mandatory rules or for unlawful purposes; (c) engages, towards the Supplier’s personnel or collaborators, in conduct seriously injurious to their dignity or integrity, such as threats, insults, verbal or physical aggression.

6.6. In case of failure to use the account for the charging Service for more than 24 (twenty-four) consecutive months, after notice to the Customer with at least 30 days’ prior notice by email and absence of response, the account may be deactivated. Any residual credit shall be refunded in accordance with the provisions of paragraph 6.2, upon formal request by the Customer to be sent to the contact address indicated in Article 1, without prejudice to the limitation periods provided for by law.

Article 7 – Tariffs, transparency and extra-stay tariff

7.1. The use of the charging Service entails the payment of a fee, calculated on the basis of variable tariffs, which the Customer accepts individually upon the start of each Charging Session. Tariffs may be structured, cumulatively or alternatively, on one or more of the following metrics: starting/activation fee; number of sessions; energy supplied (kWh); charging time; parking time after the end of charging; total occupation time; reservation.

7.2. The economic conditions applicable to each EVSE are made visible to the Customer in the Application before the start of the Charging Session. It is the Customer’s responsibility to verify in the Application, before the start of each Session, the economic conditions applied to the individual Charging Point selected. The start of the Charging Session, in any way carried out — including by means of the Application, by means of an RFID Card and through the automatic vehicle authentication systems Plug & Charge (PnC) and Autocharge — constitutes acceptance of the economic conditions published in the Application for that specific EVSE at the time of starting. The Supplier guarantees, in compliance with the AFIR, that the applicable unit price is clearly consultable before the start of the Session.

7.3. The Supplier adopts dynamic pricing: the economic conditions of each EVSE may vary over time, including based on location, availability or real-time instructions of the owning CPO. It being understood that any tariff variations shall have effect only for Charging Sessions subsequent to the publication of the new tariff in the Application and shall not affect ongoing Sessions. The start of a Session by means of an RFID Card does not exempt the Customer from the prior verification of the economic conditions available in the Application.

7.4. The tariffs applied at EVSEs accessible in roaming are determined by the Supplier autonomously on the basis of commercial agreements with its roaming partners, and may be subject to variation as a consequence of modifications of the economic conditions applied by said partners.

7.5. Metrics based on changes in Session status (e.g. reservation, start, energy supply, Session termination) at third-party EVSEs are collected by the Supplier from the owning CPO, in its capacity as EMSP, and used for the calculation of the total fee. The Supplier is not liable for errors in the detection or transmission of such data directly attributable to the CPO.

7.6. The Customer who intends to dispute the data of a Charging Session must do so, attaching any useful element, within 30 (thirty) days of the date of the Session, at the address assistenza@evway.net. The Supplier shall handle the dispute in good faith and with due diligence; where the Session has taken place at a third-party EVSE, the Supplier shall act as facilitator with the competent CPO. The rectification of the tariffs is subject to the recognition, by the CPO, of the error in the Session data.

7.7. The Consumer’s right of access to the out-of-court dispute resolution mechanisms referred to in Article 17 remains unaffected.

7.8. Extra-stay tariff. Where the Customer occupies the EVSE (and the related dedicated parking area) for a period exceeding the so-called free parking period following the end of the Charging Session, the extra-stay tariff indicated in the Application for the specific EVSE shall apply. Such tariff is defined by the Supplier autonomously, in its capacity as EMSP, and is made visible to the Customer in the Application before the start of the Charging Session. The extra-stay tariff is not refundable, save where its application is the consequence of a documented error or of a malfunction attributable to the Supplier or the CPO.

7.9. RFID Card and digital card. Through the relevant section of the Application, the Customer may purchase an RFID Card, to be associated with his/her account and a valid payment method. The Card shall be sent to the address indicated by the Customer. On compatible devices, a digital version of the Card is also available, usable directly through the Application. It is the Customer’s responsibility to verify in the Application any notifications relating to the management of the credit, payments and Charging Sessions.

Article 8 – Payments

8.1. For the use of the Services the Customer shall associate with his/her account a valid payment method (by way of example: credit card, debit card, digital wallet). The same method is used also in case of Sessions started by means of an RFID Card.

8.2. At the end of each Charging Session the Supplier shall charge the associated payment method with the amount due, calculated in accordance with Article 7. Upon Customer’s request, or where required by applicable law, the Supplier shall issue a regular accounting document.

8.3. Where the charging attempt fails, the Supplier shall make further attempts and shall notify the Customer with an invitation to regularise his/her position within 15 (fifteen) days. Upon expiry of such term without remedy, the Supplier may suspend the provision of the Services until full payment is made. No penalty may be charged to the Consumer in an amount exceeding the legal default interest and the costs actually incurred for the recovery of the credit.

8.4. For Professional Customers, in case of non-payment within the term referred to in paragraph 8.3, default interest is due pursuant to Legislative Decree No. 231 of 9 October 2002, in addition to the credit recovery costs provided therein.

8.5. In order to prevent and counter fraudulent practices, the Supplier may adopt, including by automated means, verification and protection measures including, by way of example: (i) the refusal of the creation of new accounts which, at the time of registration, appear to be linked to the same device, telephone number, IP address or payment instrument already associated with an account in default or suspended for non-fulfilment; (ii) the precautionary suspension of accounts whose registration or use pattern presents objective indicators of anomaly, until completion of the checks; (iii) the request for additional documentation suitable to confirm the Customer’s identity. It is understood that the Supplier shall in no case charge sums due by a Customer to the payment method associated with the account of a third party, even if registered on the same device or referred to the same telephone number. The measures referred to in this paragraph are implemented in compliance with Regulation (EU) 2016/679 (GDPR) and applicable law.

8.6. Upon expiry of 30 (thirty) days from the formal notice of default referred to in paragraph 8.3 without remedy, the Supplier may activate credit recovery procedures, including by judicial means, it being understood that the settlement of legal costs shall be governed by the applicable procedural rules.

Article 9 – Promotional codes, discounts and credits

9.1. The Customer may benefit, through the Application, from discounts, promotional codes, charging credits or other commercial offers, under the conditions indicated from time to time in the Application or by the Supplier’s commercial partner.

9.2. Unless otherwise indicated, promotional codes, discounts and credits are not cumulative with each other, are personal, non-transferable and not refundable in cash.

9.3. The use of promotional codes in breach of the conditions of use or for abusive purposes (by way of example: creation of multiple accounts for the sole purpose of multiplying benefits) authorises the Supplier to deactivate the unduly accumulated benefits and to charge the Customer the amount corresponding to the benefit unduly enjoyed, without prejudice to any further legal remedy in protection of the Supplier’s rights.

Article 10 – Customer’s obligations and conduct

10.1. The Customer undertakes to use the Services exclusively for lawful purposes and in compliance with these General Terms, with applicable legal provisions and with the operating instructions made available by the Supplier and the CPOs.

10.2. The Customer uses the EVSEs with due diligence, complying with the operating instructions and safety requirements relating to his/her electric vehicle and to the EVSE itself. The Customer is liable for damages caused to third parties, to the EVSEs and to their accessories arising from negligent, unskilled or non-compliant use.

10.3. The Customer shall refrain from engaging, towards the Supplier’s personnel or collaborators, in conduct seriously injurious to their dignity or integrity, such as threats, insults, verbal or physical aggression, or in the dissemination of notoriously false and defamatory information, or in the formulation of manifestly unfounded and bad-faith accusations regarding alleged fraudulent charges or conduct injurious to the company’s reputation. The Customer’s right to submit complaints, disputes and reports in good faith pursuant to the methods provided in Article 16 and to applicable law remains unaffected. The breach of this paragraph entitles the Supplier to terminate the Contract pursuant to Article 6.5; the refund of the residual credit as provided in Article 6.2 and applicable law remains unaffected.

Article 11 – Liability of the Supplier

11.1. The Supplier provides the Services in accordance with the professional diligence required by the nature of the activity carried out and is liable within the limits provided for by law.

11.2. Save for cases of wilful misconduct and gross negligence, pursuant to Article 1229 of the Italian Civil Code, and save for the mandatory rights of the Consumer, the Supplier is not liable for indirect damages, loss of profits and prejudicial consequences not constituting an immediate and direct consequence of the breach pursuant to Article 1223 of the Italian Civil Code.

11.3. In particular, save for the limits referred to in paragraph 11.2, the Supplier is not liable for:

• malfunctions, unavailability or errors of EVSEs not owned by the Supplier, which remain the exclusive responsibility of the competent CPO;
• damages arising from interruptions or malfunctions of telecommunications networks, payment systems or third-party services necessary for the provision of the Services;
• inaccuracies in the geographical localisation of the EVSEs, without prejudice to the Supplier’s commitment to keep the database constantly updated as far as possible;
• damages arising from improper use of the Services or of the EVSEs by the Customer, or from non-compliance of the electric vehicle with the technical requirements of the EVSE;
• events of force majeure or fortuitous event pursuant to Article 1218 of the Italian Civil Code, including natural disasters, acts of authority, strikes, blackouts.

11.4. For the Professional Customer, without prejudice to the application of Article 1229 of the Italian Civil Code, the total liability of the Supplier is limited, for each event and per calendar year, to the amount of the fees paid by the Customer to the Supplier in the twelve months preceding the damaging event.

11.5. The mandatory rights of the Consumer under the Italian Consumer Code, the Italian Civil Code and any other mandatory law remain unaffected.

Article 12 – Force majeure

12.1. Neither party shall be liable for non-performance or delayed performance caused by events of force majeure or fortuitous event, including by way of example: natural disasters, pandemics, acts of authority, wars, acts of terrorism, general strikes, interruptions of energy and telecommunications networks, cyber attacks suffered despite the adoption of suitable technical measures.

12.2. The party concerned shall promptly inform the other of the event and shall adopt every reasonable measure to limit its effects. If the event continues for more than 90 (ninety) days, either party may withdraw from the Contract by written communication, without obligation of indemnification.

Article 13 – Intellectual property

13.1. The Application, its contents, software, trademarks, logos, databases and any other intellectual property element connected thereto are the exclusive property of the Supplier or its licensors. The Customer does not acquire any right thereon, except for the personal, non-exclusive, non-transferable and revocable licence to use the Application for the use of the Services.

13.2. The Customer undertakes not to reproduce, modify, decompile, disassemble or perform reverse engineering of the Application, save in the cases permitted by mandatory rules of law.

Article 14 – Processing of personal data

14.1. The Supplier processes the personal data of the Customer as Data Controller, in compliance with Regulation (EU) 2016/679 (GDPR), with Legislative Decree No. 196 of 30 June 2003 as amended by Legislative Decree No. 101 of 10 August 2018, and with applicable law.

14.2. The purposes, legal bases, categories of data processed, recipients, retention periods, rights of the data subject and the methods of exercising them are described in the Privacy Policy made available in the Application and on the Supplier’s website, of which the Customer is invited to take prior notice.

14.3. The Customer may exercise at any time the rights referred to in Articles 15-22 GDPR by writing to the addresses indicated in the Privacy Policy.

Article 15 – Communications and methods of interaction

15.1. Unless otherwise indicated, communications from the Supplier to the Customer are made by email to the address associated with the account, by push notification in the Application or by other means suitable to ensure receipt. Communications from the Customer to the Supplier are sent to the addresses indicated in Article 1.

15.2. The Customer is responsible for the accuracy of the contact details provided and undertakes to update them promptly.

Article 16 – Complaints and assistance

16.1. The Customer may submit complaints to the Supplier by sending a communication to assistenza@evway.net, indicating his/her identification details and a detailed description of the dispute, accompanied by any useful element.

16.2. The Supplier undertakes to provide a response to the Customer within 30 (thirty) days from receipt of the complaint. In case of unsatisfactory outcome, the Customer may activate the out-of-court dispute resolution procedures referred to in Article 17.

Article 17 – Out-of-court dispute resolution and ODR platform

17.1. The Consumer may access, for the resolution of disputes arising from these General Terms, the ADR bodies registered in the relevant list kept by the competent authorities pursuant to Articles 141 et seq. of the Italian Consumer Code.

17.2. Pursuant to Article 14 of Regulation (EU) No. 524/2013, the Consumer resident in the European Union may also submit a complaint electronically using the ODR (Online Dispute Resolution) platform of the European Commission, accessible at https://ec.europa.eu/consumers/odr. The Supplier’s email address for the purposes of the ODR platform is the one indicated in Article 1.

17.3. Recourse to out-of-court dispute resolution procedures is optional and does not prejudice the Consumer’s right to apply to the competent judicial authority.

Article 18 – Applicable law and jurisdiction

18.1. These General Terms, as well as any obligation, contractual and non-contractual, arising therefrom or otherwise connected thereto, are governed by Italian law, with the exclusion of the rules of private international law. The mandatory rules for the protection of the Consumer provided by the law of the State of habitual residence of the Consumer remain in any case unaffected, pursuant to Article 6 of Regulation (EC) No. 593/2008 (Rome I).

18.2. For disputes arising from these General Terms with a Customer who has the status of Consumer, the court of the place of residence or elective domicile of the Consumer shall have exclusive jurisdiction, pursuant to Article 33, paragraph 2, letter u) of the Italian Consumer Code, where located in Italy.

18.3. For disputes arising from these General Terms with a Customer who does not have the status of Consumer (Professional Customer), the Court of Milan shall have exclusive jurisdiction, with the exclusion of any other alternative or competing court.

Article 19 – Clauses subject to specific approval (Articles 1341 and 1342 of the Italian Civil Code)

Pursuant to and for the effects of Articles 1341 and 1342 of the Italian Civil Code, the Customer, having carefully read these General Terms and having understood their contents, declares that he/she specifically approves the following clauses:

• Articles 3.2 and 3.3 (Supplier’s right to modify the scope of the Services and availability of the Services);
• Articles 6.3 and 6.4 (modifications of the General Terms for justified reason);
• Article 6.5 (express termination clause);
• Article 6.6 (deactivation of inactive account);
• Article 7.3 (dynamic pricing);
• Article 7.8 (extra-stay tariff);
• Articles 8.3 and 8.4 (suspension of Services and default interest for Professional Customers);
• Article 11 (limitations of liability of the Supplier, within the limits permitted by law);
• Article 12 (force majeure and resulting withdrawal);
• Article 13 (intellectual property and prohibition of reverse engineering);
• Article 18.3 (exclusive jurisdiction of the Court of Milan for Professional Customers).

For Consumer Customers, the specific acceptance of the clauses listed above does not determine their enforceability where they qualify as unfair pursuant to Article 33 of the Italian Consumer Code, in which case the regime referred to in Articles 33 et seq. of the same Code shall apply.

Article 20 – Final provisions

20.1. These General Terms, together with the Privacy Policy and the tariff documents published from time to time in the Application, constitute the entire agreement between the parties in relation to the subject matter of the Contract and shall prevail over any prior understanding, written or verbal.

20.2. Any invalidity, nullity or ineffectiveness of a single clause shall not entail the nullity of the remaining provisions, which shall retain full effect. The parties undertake to replace the invalid clause with another valid clause that pursues, as far as possible, the original purpose.

20.3. The Supplier’s tolerance of conduct of the Customer not in compliance with these General Terms does not constitute a waiver of the rights deriving from the General Terms themselves nor a modification thereof.

20.4. The Customer may not assign to third parties, in whole or in part, this Contract or the rights deriving therefrom without the prior written consent of the Supplier. The Supplier may assign the Contract to companies of its group or to third parties in the context of extraordinary transactions, giving prior notice to the Customer, without prejudice to the right of the Consumer to withdraw without charge if the assignment entails a worsening modification of the conditions.

20.5. These General Terms are drawn up in the Italian language, which constitutes the version effective for all purposes. Any translations into other languages, including this English version, are for purely informational purposes.

ANNEX – Standard withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

Recipient: Route220 SB S.r.l., Via Carducci 12, 20123 Milan (Italy); email: assistenza@evway.net; PEC: route220@pec.it

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of services provided through the «evway» mobile application.

Concluded on (date): _______________________________________

Name(s) of consumer(s): _______________________________________

Address(es) of consumer(s): _______________________________________

Email/account associated: _______________________________________

Signature of consumer(s) (only where this form is notified in paper form): _______________________________________

Date: _______________________________________

(*) delete as appropriate.

* * *

Version 01.2026 — This is a courtesy English translation; the Italian version remains the only authoritative version pursuant to Article 20.5.